Information about the COVID-19 Coronavirus and Premier Members
WE CARE ABOUT OUR MEMBERS’ HEALTH, AND WE’RE HERE FOR YOU.
As concern over the coronavirus (COVID-19) grows, Premier Members is closely monitoring updates from the Centers for Disease Control and Prevention (CDC). Rest assured that we have taken precautions to protect the health and safety of our members and our employees.
HERE ARE A FEW OF THE WAYS THAT WE ARE HERE TO SUPPORT YOU:
- ONLINE BANKING – Our Online Banking system is available 24/7 for your health and safety. Log into Online Banking to access your funds and manage your finances from the security of your own home.
- MOBILE BANKING – Just like online banking, our mobile banking apps are available for you to do your banking any time. Don’t have the app yet? No problem. Download it from Google Play or the Apple App Store.
- PHONE – If you’ve been financially impacted by COVID-19 and need our support, please call our Contact Center at 303.657.7000.
- BRANCH LOCATIONS – As always, our branch teams are available and happy to help you with your banking needs. With virus prevention in mind, we have augmented our daily cleaning procedures by using stronger antibacterial/anti-microbial disinfectants on high-touch surfaces. We are also educating our team members on best practices recommended by the CDC.
Premier Members will continue to monitor CDC updates on the virus, and we will evaluate any additional measures that might be needed to support you.
Member Assistance Information
We care about our members’ personal and financial health and we are here to support you in these difficult times. We understand that financial hardships may occur due to the impact of COVID-19. As a member-owned financial institution we are here to help.
Please visit our Mortgage Relief page for more information on assistance with your mortgages, and other ways in which we are here to support our members and relieve some of your financial stress.
CURRENT BRANCH LOCATIONS IMPACT
Hours of operation at all branches are 9:00 AM to 5:00 PM, Monday thru Friday. At this time, Saturday hours remain the same for branches that offer hours on Saturday. To see all branch hours, please visit our location page.
Beginning Monday, May 11th, Premier Members locations will resume lobby operations. Social distancing measures will be in place including limiting the total number of people at each location to help ensure the health of both our members and our employees. Additional safety measures will also include:
- All employees and members will be required to wear face coverings in accordance with CDC and local authorities recommended guidance for stopping the spread of Covid-19 and to ensure the utmost safety for both staff and members:
- If you prefer NOT to wear a face covering, we can happily serve you at any drive-thru location,
- Based on CDC guidance, a suitable face covering should be an item of cloth that should fit snugly against the side of the face and be secured with ties or ear loops,
- This requirement will not apply to very young children who are unable to maintain a face covering,
- You may be asked to remove/lower your face covering for the purpose of identification when conducting some transactions.
- Plexiglass screen guards have been installed at all teller locations, greeter stations and offices where we will be serving members face-to-face,
- Social distancing visual cues have been installed to show you where and how to line up both inside and outside our locations to maintain the recommended minimum distance of 6 feet from others,
- We are employing more stringent daily cleaning and sanitation practices to support the health and wellness of our staff and to ensure a safe visit to our branches for our members.
If maximum occupancy is reached at any location, a Premier employee will be available at the door for check-in and you may be asked to wait outside until someone is available to assist you. We appreciate your patience as we strive to serve you in the safest way possible at this time.
The following branches will operate under normal operating hours:
- Boulder Arapahoe Ave Branch, 5505 Arapahoe Ave
- Castle Rock Promenade Pkwy Branch, 6355 Promenade Pkwy
- Centennial Briarwood Cir Branch, 10637 E Briarwood Cir
- Firestone Colorado Blvd Branch, 8080 Colorado Blvd
- Longmont Main St. Branch, 2142 N. Main St
- Longmont Airport Rd Branch, 600 S Airport Rd
- Louisville Coal Creek Cir Branch, 800 Coal Creek Cir
- Westminster 120th Branch, 2921 W 120th Ave, Suite 100
- Pueblo Hood Avenue Branch, 1825 Hood Ave
- Arvada 64th Ave Branch, 12379 W 64th Ave
- Westminster Federal Blvd Branch, 8440 Federal Blvd
- Estes Park Branch, 453 S. Wonderview Ave, Unit 2
- Boulder Broadway Branch, 2667 Broadway
The following branch is temporarily closed:
- Diagonal Hwy Branch – IBM Employees Only, 6300 Diagonal Hwy
Cleaning & Sanitation Changes at Premier Members
For the health and safety of all of our members and staff, we have increased focus on keeping our locations clean and sanitized. You can expect to see staff cleaning frequently touched surfaces more often, including doorknobs, phones, handrails, and counters throughout all our facilities. Also, you may see staff that handles cash and coin wearing gloves in order to lessen their exposure risk. Other in-branch changes you might notice in order to reduce the risk of transmission are that we are no longer providing toys for kids in the waiting areas of our branches, and we have eliminated making cups of pens available for members to share. As a result, we are encouraging our members to bring your own pen if needed in order to complete your transaction.
What You Can Do to Protect Yourself
Many of our members are choosing to use Online Banking, Mobile Banking, and Call Center services (303.657.7000) instead of coming into a branch. Please be aware that this may impact hold times due to increased volume. Additionally, feel free to utilize the convenience of our online deposit and loan account application systems on our website to apply for deposit, loan, and mortgage accounts.
Lastly and most importantly, please follow the general health recommendations below to protect yourself:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- CDC does not recommend that people wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facemask.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
Your Funds Are Secure
Your hard-earned savings remain safe and secure. Your deposits are federally insured by the National Credit Union Administration (NCUA). The NCUA operates and manages the National Credit Union Share Insurance Fund (NCUSIF). This share insurance protects your funds. Additionally, you are banking at a successful, financially sound Credit Union with strong earnings, net income and capital.
How to keep your finances and personal information safe:
- Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
- Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.
Stay up to date with trustworthy information
There is a lot of information being shared about the spread of COVID-19, and much of it is not from reliable sources. Facebook and other social channels are taking action to prevent the spreading of misinformation https://about.fb.com/news/2020/01/coronavirus/
The Centers for Disease Control has created a page where they are posting the most up to date and reliable information at https://www.cdc.gov/coronavirus/2019-ncov/index.html
The Colorado Department of Public Health and Environment has published pertinent local information at https://www.colorado.gov/pacific/cdphe/2019-novel-coronavirus
We will continue to monitor the situation daily and update this page with new information accordingly.